Last Updated: August 16, 2025
This Privacy Policy describes how American Mile Towing (“we,” “us,” or “our”) collects, uses, and discloses information about you when you use our towing and roadside assistance services.
1. Information We Collect
When you use our services, we may collect the following types of information:
- Personal Identification Information: This may include your name, phone number, and email address.
- Location and Service Information: We collect information about your location (e.g., street address, city, and GPS coordinates), your vehicle’s make and model, the nature of the service you require (e.g., tow, jump start, tire change), and the destination of the tow.
- Payment Information: When you make a payment for our services, we collect payment information such as your credit card number and billing address. This information is processed by a secure third-party payment processor and is not stored on our servers.
- Communications: We may collect information from your communications with us, such as phone calls (which may be recorded for quality assurance and training purposes), emails, or text messages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: The primary use of your information is to dispatch our team to your location, perform the requested service, and communicate with you about the status of your service request.
- Communication: We may use your information to contact you regarding your service request, provide updates, or send a receipt.
- Quality Assurance and Improvement: We may use collected data to improve our services, train our staff, and ensure a high level of customer satisfaction.
- Safety and Security: Your information may be used to verify your identity and ensure the safety and security of our personnel and services.
- Legal Compliance: We may use your information to comply with legal obligations, enforce our terms of service, or protect our rights.
3. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We may share your information with our employees, contractors, and third-party service providers who assist us in providing our services (e.g., dispatchers, payment processors). These parties are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services on our behalf.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Choices and Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate information.
- Deletion: Request the deletion of your personal information, subject to legal limitations.
To exercise these rights, please contact us using the information provided below.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
American Mile Towing San Francisco Bay Area, CA Phone: (408) 455-7495
